Refund Policy

At Henryyanni, your satisfaction is our priority. We understand that choosing the perfect tablecloth is essential for your home. If you are not completely satisfied with your purchase, we offer a transparent and fair return process in full compliance with Google Merchant Center standards.

1. Return Window & Eligibility

We accept returns for both defective and non-defective (change of mind) products within 30 days of the delivery date. To qualify for a full refund, items must be:

Unused and unwashed, in their original aesthetic condition.
In the original packaging with all tags attached.
Free from any stains, odors, or pet hair.

2. Return Shipping Costs & Restocking Fees

Defective, Damaged, or Incorrect Items: If the error is ours (e.g., you received the wrong size or a damaged cloth), Henryyanni will cover 100% of the return shipping costs. We will provide a pre-paid shipping label via email.
Non-Defective Returns (Change of Mind): If you decide the color or style isn't right for your room, the customer is responsible for the actual return shipping costs.
Restocking Fee: We do NOT charge any restocking fees ($0.00).

3. How to Initiate a Return

To ensure your return is tracked and processed efficiently, please follow these steps:

Email Us: Contact our support team at support@henryyanni.com with your Order Number and a brief description of the reason.
Receive Instructions: Our team will respond within 1–2 business days with a Return Authorization and the specific address of our nearest fulfillment center.
Mail Your Item: Returns are accepted by mail only. We recommend using a trackable shipping service.

4. Refunds & Processing Time

Once your return is received and inspected at our warehouse:

We will notify you of the approval or rejection of your refund.
Approved refunds will be processed automatically back to your original payment method.
Processing Time: Please allow 5–10 business days for the credit to appear on your statement, depending on your bank or card issuer.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. However, for damaged or incorrect items, we offer direct 1-to-1 exchanges at no additional cost to you.

6. Order Cancellations

We understand plans change. You may request an order cancellation within 12 hours of purchase. Once the order has entered the "Shipped" status, it can no longer be canceled and must be processed as a return after delivery.

7. Damaged Items Upon Arrival

Please inspect your order upon reception. If the item is defective or damaged, contact us immediately at support@henryyanni.com with a photo of the damage. We will prioritize a replacement or full refund for you.